SHIPPING POLICY
SneakerOutfits, By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
Exchanges:
Only exchange can be done if the product sent is incorrect. your product for another all you'll need to do is find the product you would like and copy the name of that product and then go to our exchange system and follow the instructions.
The system at some point will ask you to enter the new item that you would like to exchange to.
Once the exchange has been requested you will simply wait for a response from our Customer Care Team.
Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Unfortunately, we cannot accept returns on sale items, gift cards or Free gifts that are either greater than the 30 day exchange and return policy or items that are damaged.
•No international returns or exchanges accepted
•All returns are processed minus the shipping fee from our shipping carrier
Click here to exchange or return your product
3.1 Warranty Returns
Outrank Brand will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Outrank Brand to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Order Processing
In general, order processing time is 2-10 business days.
Our product is a premium product made to order for each of our customers.
We make every effort to fulfill every order as quickly as possible.
4.2 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 6 days business days.
4.3 Transit time Internationally
Generally, orders shipped internationally are in transit for 2 - 30 business days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
4.4 Dispatch Time
Orders are usually dispatched within 10 business days of payment of the order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.5 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.6 P.O. Box Shipping
SneakerOutfits will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.7 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.8 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.9 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Sneakeroutfits encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to SneakerOutfits at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.1 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at customerservice@sneakeroutfits.com